Shipping Policy

This Shipping Policy applies to all orders placed with EcoPlayEcoLearn Limited, trading as EcoPlay & EcoLearn.

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Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

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Shipping Destination

We currently ship within the United Kingdom only.

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Shipping Rates

Shipping costs are calculated at checkout and displayed before payment is completed.

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Estimated Delivery Time

• United Kingdom: 3–7 business days

Delivery times are estimates and may vary due to courier delays or other external factors.

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Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

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Delayed or Lost Shipments

If your order is delayed or appears lost, please contact us at:

📧 contact@ecoplayecolearn.co.uk

We will work with the courier to resolve the issue as quickly as possible.

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Incorrect Shipping Information

Please ensure that all shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

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Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and item.

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Contact Us

If you have any questions regarding shipping, please contact us at:

📧 contact@ecoplayecolearn.co.uk