Refund policy

Return & Refund Policy

This Return & Refund Policy applies to purchases made through EcoPlayEcoLearn Limited, trading as EcoPlay&EcoLearn.

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item must be in the original packaging

  • Proof of purchase (order number or receipt) is required

Non-returnable items

  • Personalized or custom-made products

  • Items damaged due to misuse, improper handling, or unauthorized modifications

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be issued to the original payment method

  • Refunds are processed within 5–10 business days, depending on your payment provider

Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs are non-refundable

  • If the item is defective or incorrect, return shipping will be covered by us

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery and provide clear photos or videos of the issue.
We will offer a replacement or a full refund at no additional cost.

How to Request a Return

To request a return or refund, please contact us at:
📧 contact@ecoplayecolearn.co.uk

Include your order number and a brief explanation.

Contact Us

If you have any questions regarding this policy, please contact us at:
📧 contact@ecoplayecolearn.co.uk