Privacy policy

Privacy Policy

This Privacy Policy describes how EcoPlayEcoLearn Limited, trading as EcoPlay&EcoLearn (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we may collect the following information:

  • Personal information such as your name, billing address, shipping address, email address, and phone number

  • Payment information (processed securely by third-party payment providers — we do not store card details)

  • Device information including IP address, browser type, and cookies

  • Order history and customer support communications

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and services

  • Comply with legal obligations

Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

You can control or disable cookies through your browser settings.

Third-Party Services

We may share your information with trusted third parties only when necessary to operate our business, such as:

  • Payment processors

  • Shipping and logistics providers

  • Website analytics services

These third parties are required to protect your information and comply with data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights (UK GDPR)

If you are a UK or EU resident, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Request data portability

To exercise these rights, please contact us.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse.

Children’s Privacy

Our products and services are intended for purchase by adults. We do not knowingly collect personal data from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with immediate effect.

Contact Us

For more information about our privacy practices or to make a data request, please contact us at:

📧 contact@ecoplayecolearn.co.uk
🏢 EcoPlayEcoLearn Limited
📍 United Kingdom